Terms of Delivery

Merchant

Hanhiniitty Ay
Ylössaarentie 84, 52200 PUUMALA, Finland
+ 358 50 5487653
sanna@hanhiniitty.fi / info@saimaacanoeing.fi
1986632-2

Customer

The customer agrees to the following merchant-specific conditions to purchase products and services in Hanhiniitty Ay's Internet services.

 General conditions

  • In online services, prices include VAT ( 10% / 14% 24%)

  • We sell products to adult individuals and corporate customers.

  • We reserve the right to change prices.

  • The customer is responsible for the correctness of the information they provide.

  • We reserve the right to change our terms of delivery. Before placing an order, the customer must familiarize himself with the delivery conditions valid at any given time.

Reservation

The customer answers this, he familiarizes himself with the description and instructions of the reservation object/objects, as well as the terms and conditions of the reservation.

The reservation made by the customer is binding when the order/payment confirmation has been sent to the email address provided by the customer.

The customer pays for the reservation in accordance with the payment method he has chosen, according to the terms of the payment method.

The reservation system sends the order/payment confirmation to the e-mail address provided by the customer.

The Merchant is not responsible for a failed reservation, but the customer must immediately contact the Merchant to correct it.

The merchant does not guarantee that the item is still available here.

If the item is not available, the money will be returned or replaced with another item, depending on availability.

 

Cancellations and contact

The date of cancellation is the day on which the Merchant has received information about the cancellation.

The customer responds to this, the cancellation has been sent in sufficient time.

You can book a trip directly from our online store, by email info@saimaacanoeing.fi or by phone + 358 50 5487653

In order to make a reservation, you must state the name of the service you want, the date of departure, the names of the participants, the contact person's e-mail and contact details, and information about the special diet.

As a rule, we respond to e-mails on the next business day.

Payment must be made at the time of booking, by calling the service directly in the online store or with the payment information sent by e-mail. The customer has the right to cancel the service at any time before the service starts. a) when the service is canceled 15 days before the start of the service, an office fee of €20 will be charged b) when the service is canceled 14 - 3 days before the start of the service, we charge 50% of the price of the service c) For cancellations made 2 days before the start of the service, we charge the full price. We recommend our customers to take care of their own adequate travel insurance, necessary during the trip, which includes cancellation coverage.

The merchant's right to cancel the reservation

Guided tours and courses have a minimum number of participants. If the number of participants is not met, the merchant has the right to cancel the trip/course. In the event of force majeure, the Merchant may cancel the transaction. The customer will be notified of the cancellation of the transaction without delay. In this case, the customer has the right to get back the price he paid in full. Costs incurred by the customer from a rental agreement terminated due to force majeure will not be reimbursed.

Instructions

  • After the payment confirmation, before the start of the service, the customer will receive product-related instructions and the necessary additional information.

  • For a key that is lost or not returned at rental properties, the owner has the right to charge all the costs of re-serializing or changing the locks in full.

  • The merchant has the right to charge at least EUR 50 compensation if he has to open the item due to a lost or missing key.

Use of rental properties

  •  The object is defined in the object description

  • During the rental period, the customer has the right to use the object and its equipment as well as separately defined services.

  • If the booker notices any deficiencies or other things to point out in the destination, he must immediately inform the person in charge of booking management.

  • The customer takes care of the object's cleanliness and waste removal during the rental period and after it ends.

  • The customer is responsible for the final cleaning of the object at the end of the reservation.

  • If the customer has left the object uncleaned, the Merchant will invoice the costs incurred for cleaning the object in full.

The object is used by the customer during the time specified in the object description.

Pets

  • The booker is fully responsible and liable for damages caused by their pets.

  • Pets must be kept on a leash.

  • Pets are not allowed to be in accommodation facilities alone without supervision.

  • Pet owners should pay special attention to the cleanliness of the accommodation.

  • The accommodation is always checked after the pet and, if necessary, cleaned by the Merchant.

  • The owner of the pet must also follow any detailed instructions given separately.

Special conditions for rental equipment

  • The customer must familiarize himself with the equipment's safety and operating instructions.

  • The equipment must be used carefully only for the normal use intended for it.

  • The lessee undertakes to carry out a safety inspection during the rental period.

  • The rental equipment may not be taken out of the country, and may not be re-rented.

  • The rental equipment may only be used to the extent permitted by the terms and conditions and only in performance locations suitable for the user's skill level and competence.

  • The customer uses all equipment and equipment at his own risk.

  • Regarding the water excursion equipment (e.g. canoes, kayaks, SUP boards and rowing boats), the customer assures that he can swim and has previous experience in using the equipment in question.

  • The customer must return the equipment immediately at the end of the rental period to the agreed place, cleaned and otherwise in the same condition as it was when it was rented. The lessee must notify the lessor immediately if the return is delayed. The lessor has the right to charge an increased rent for the excess period, unless otherwise agreed separately.

  • The customer is obliged to compensate the rental equipment for damages and costs caused by careless or incorrect handling and insufficient maintenance during the rental period. The customer is obliged to replace the equipment destroyed or lost during the rental period at its new acquisition value. The customer is responsible for compliance with transport, safety and other regulations. The customer is obliged to notify the lessor immediately of any defects in the equipment.

  • The lessor is responsible for repairs caused by normal wear and tear of the equipment. The lessor is not responsible for any indirect or direct costs or damages that the lessee may incur due to the use or breakdown of the equipment. The lessor does not undertake to deliver a new device in place of the broken rental object, nor to compensate for indirect or direct costs caused by the interruption of work.

 Compensation for damages

  • The customer is obliged to compensate the merchant for the damage he has caused to the object. The booker is also responsible for other visiting persons and the damage caused by them during the booking.

  • The merchant does not compensate the customer for damage or expenses caused by the natural environment, such as insects, animals, vermin or unexpected weather changes.

Complaints

  • Any complaints must always be made as quickly as possible after the topic arises.

  • If there is no satisfactory solution to the matter or there is a claim for compensation, the complaint must be sent in writing within one month of the end of the rental period.

  • The merchant tries to process the complaint as quickly as possible, but within a maximum of one month.

  • If the customer and the merchant cannot reach an agreement, the customer can refer the dispute to the Consumer Complaints Board.

 Terms of delivery

Formation of the contract

  •  A binding contract for the transaction comes into force when the order is confirmed (order confirmation/payment confirmation).

  • The order confirmation/payment confirmation is sent to the customer by e-mail.

 

Cancellation and return of the transaction

 

  • The products have a 14-day right of return in accordance with the Consumer Protection Act.

  • The right to return is only valid if the product is in the same condition as the original.

  • Any product packaging must also be salable.

  • Contact sales for more detailed return instructions.

  • The right of return does not apply to engraved or other individual products, accommodation services, restaurant services or other leisure services arranged for a specific time.

  • The customer is responsible for the normal costs of the return.

Delivery

  • Delivery costs include postage and packaging costs. You can see the delivery costs after choosing the payment and delivery method of the shopping cart.

    Terms of payment

  • The merchant uses reliable and safe payment intermediaries in its services.

  • The merchant does not store bank connection or credit card information at any time.

  • The customer undertakes to comply with the terms and conditions of the chosen payment method.

Payment by invoice

The invoice must be paid by the due date indicated on the invoice.

Late fees are always added to invoices paid after the due date. If the invoice has been paid after the due date with the original invoice and delay costs have already occurred, the costs will be invoiced separately.

If the payment transaction has not been successfully completed at the time of the order, the Merchant will not process the order.